Return Policy

At Massner, your satisfaction matters to us. We want every customer to feel confident and happy with their purchase. Please review our return policy below to understand how returns and refunds work.

✅ General Return Conditions

• For hygiene and safety reasons, nasal strips can only be returned if they are unopened, unused, and in their original packaging.

• All return requests must be made within 14 days of receiving your order.

• Returned items must be in a resaleable condition.

🔄 Change of Mind Returns

• If you change your mind after purchase, you may return the item within 14 days.

• Please note that the buyer is responsible for return postage costs in this case.

• Once we receive and inspect the product, we will process a refund for the item’s cost (excluding original shipping charges).

⚠️ Faulty, Damaged, or Incorrect Items

• If your order arrives faulty, damaged, or incorrect, please contact us immediately.

• We will provide either a replacement or a full refund at no extra cost to you.

• In these cases, return postage will be covered by us.

🕒 Processing Time

• Once your return is received and inspected, refunds are usually processed within 5–7 business days.

• Refunds will be issued using the original payment method.

📩 How to Request a Return

To start a return, please contact our support team at support@massner.co.uk with the following details:

• Your order number

• The product you wish to return

• The reason for return (change of mind, faulty, incorrect item, etc.)

Our team will guide you through the return process and provide instructions for sending the item back.