Privacy Policy

1. Introduction

Massner (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws including the UK GDPR and Data Protection Act 2018.

2. Information We Collect

We may collect the following data when you use our website:

  • Name, email address, phone number
  • Billing & shipping address
  • Payment information (processed securely via third-party providers)
  • Order history
  • IP address, browser type, and device information
  • Website usage data (cookies & analytics)

3. How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Provide customer support
  • Improve our website and services
  • Send updates, offers, or newsletters (only with consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under:

  • Contract (order fulfillment)
  • Legal obligations
  • Legitimate business interests
  • Your consent (for marketing)

5. Sharing Your Data

We may share your data with:

  • Payment providers (e.g., Stripe, PayPal)
  • Shipping and logistics partners
  • IT and analytics providers
  • Legal authorities (if required)

We ensure all third parties respect your data privacy.

6. Data Retention

We only keep your data as long as necessary for:

  • Order processing
  • Legal/accounting requirements
  • Customer support

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Withdraw consent
  • Lodge a complaint with ICO

8. Cookies

We use cookies to:

  • Improve user experience
  • Track website performance
  • Enable essential site functions

You can disable cookies in your browser settings.

9. Data Security

We implement appropriate security measures to protect your data, but internet transmission is not 100% secure.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies.

11. Changes to This Policy

We may update this policy at any time. Changes will be posted on this page.

12. Contact Information

Email: info@massner.co.uk
Phone: +44 7967 032929