Shipping Policy
Shipping Policy
At Massner, we want your order to reach you as quickly and safely as possible. All orders are fulfilled through Amazon Logistics for fast, reliable delivery.
Order Processing
- Orders are processed within 1–2 business days (Monday–Friday, excluding bank holidays).
- You will receive a confirmation email with tracking details once your order has been dispatched.
UK Delivery
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Delivery | 2–5 business days | Calculated at checkout |
| Express Delivery | 1–2 business days | Calculated at checkout |
Please note: delivery times are estimates and may vary due to courier delays or peak periods.
International Delivery
We currently ship to selected international destinations. International shipping rates and delivery times are calculated at checkout based on your location. Customers are responsible for any customs duties or import taxes that may apply in their country.
Where We Ship
- United Kingdom (England, Scotland, Wales, Northern Ireland)
- Republic of Ireland
- Selected EU and international destinations (calculated at checkout)
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to track your parcel via the link provided in your confirmation email.
Delivery Issues
If your order has not arrived within the estimated delivery window, please contact us at info@massner.co.uk or call +44 7967 032929. We will investigate with the courier and resolve the issue as quickly as possible.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Massner is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately and we will do our best to update it before dispatch.